FREE SHIPPING on purchases over $35

FAQ

FAQ

How do I change or cancel an order?

To cancel an order you recently completed, please email customer service at sales@gocazual.com we will make every effort to accommodate your request. However, keep in mind our system is designed to full fill orders as quickly as possible. These orders are most likely to go out the same day as placing the order. As a result, you will need to wit for the order to arrive and issue a return.

Why did you call or email me to verify my order?

Some orders we receive may be flagged as suspicious. For our customers security and protection against fraud, we may need verification from the customer. 

If we do not get a response within 72 hours, the order will be cancelled automatically.

Will my credit card be charged immediately? 

Yes, your credit card will be charged once the order is approved, after the checkout process. When you enter your credit card information on the final review page, we will give you an order confirmation number. You will also immediately receive an email confirming that your order has been received. We will send you another email to notify you when your order has shipped.

When will I be billed?

Your credit card will be billed at the time your order is paced. If you receive an order confirmation within a few hours, your order is good. If you have not, it might be under fraud verification. Please contact customer service as soon as possible.

How do I know that my order has been shipped?

When your order has been shipped, we will send you a shipping confirmation email with you tracking number and a link to where you can track it online.

Are purchases on this website really tax free?

We collect sales tax only in states where we have a physical office store or dealer.

Who should I contact if I have questions relating to my order after I have made a purchase?

Please contact us at Go@cazual.com and we will gladly assist you with any questions related to your order.

What are your shipping rates?

Her at Go Cazual all shipping is free!!

When will my order be shipped? When will it arrive?

If your order was placed Monday through Thursday, it may be shipped the same day, but most likely the day after.

If your order was placed Friday prior to 12:00 PM noon PST, the order may be shipped the same day. If not, it will be shipped on Monday.

Within 1 business day of ordering, you will receive an email confirmation with your tracking number once your order has shipped. If you have not received this, your order may have been flagged for possible fraud. Please email customer support at sales@gocazual.com to verify your order.


USPS standard shipments should be delivered within 2-7 business days from the date shipped, depending on location. 

Note: Holidays, high volume seasons, or inclement weather may delay shipping, feel free to email customer service to get an update on your order.

What is the status of my order? How do I track my order?

Once an order has shipped, you will receive a shipping confirmation email that will contain your tracking number and carrier.

Do you require signature upon delivery?

Due to the increased delivery risks during the holiday sale period, we automatically require signature upon delivery for all orders greater than $200. If you wish to remove this added security measure, please reach out to customer service at sales@gocazual.com within 24 hours of placing your order and we will try our best to accommodate the request.

What is your return/exchange policy?

Our return & exchange policy is located at the bottom of each page.

How do I get a return label?

Please email sales@gocazual.com to request a return label.

For returns, a $5 shipping fee will be deducted from your total refund. Customer service will email you a return label.

For exchanges & store credit, the $5 shipping fee will be waived. Exchanges are also acceptable for different products of equal or less value. Customer service will email you a return label.

FOR DEFECTIVE ITEMS THAT ARE RETURNED, THE $5 SHIPPING FEE IS WAIVED IF GO CAZUAL VERIFIES THE PRODUCT WAS DEFECTIVE WHEN WE RECEIVE IT.

How should I ship my return/exchange?


Pack and seal your box securely, in the original package if possible. Please include the return form in your box, with the reason for your return.

Go Cazual is not responsible for return merchandise lost during shipping. Packages must be returned prepaid. We do not accept COD. If the product is damaged, please reach out to customer service at sales@gocazual.com to receive a prepaid shipping label.

How many promos can I apply to my order?

Only one promo code or deal can be applied per order. No two promo or deal combinations can be applied in the same order.

Can you tell me when new products or special promotions are announced?

Yes, simply register with us and you will be eligible to receive email updates on new products, sales, events, and other special announcements.

What if an item is out of stock?

If what you are looking for is out of stock, please email us at saleas@gocazual.com and we may be able to answer when and if we plan on restocking that item.

Do you have a size chart?

Yes, we have a size chart available at the bottom of each page